Effective Date: January 1, 2025
At Ballers, we are committed to protecting your privacy and ensuring a secure experience. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website and Services.
1. Information Collection
We may collect certain personal information when you interact with Ballers, including:
Personal Information: Your name, email address, phone number, date of birth, and other information you provide when creating an account, becoming a member, making a booking, registering for a program or event, or contacting us.
Usage Data: Information about how you interact with our website and Services, including browser, device, and website activity.
Cookies: We use cookies and similar technologies to analyze website traffic, remember preferences, and improve your experience.
2. How We Use Your Information
We may use your information to:
- Manage memberships, accounts, bookings, reservations, programs, and purchases.
- Provide customer service and respond to inquiries.
- Send club updates, booking information, event information, promotions, and other communications.
- Personalize and improve your experience with Ballers.
- Analyze website traffic and improve our Services.
- Protect against fraud and comply with applicable legal requirements.
3. Information Sharing and Security
Ballers does not sell or rent your personal information. We use reasonable security measures designed to protect your personal information from unauthorized access, disclosure, or misuse. We may share information with service providers that help us operate our business, such as booking, payment, communications, analytics, and customer service providers, or when required by law.
4. Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information.
You may also unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails and may opt out of SMS communications as described below.
You have the right to:
- Access your information: Request access to the personal information we have about you.
- Rectify errors: Correct any mistakes in your personal details or gameplay data.
- Request deletion: If you no longer wish to receive our pickleball tips or updates, you can unsubscribe or request deletion of your information.
- Unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails or opt out of SMS communications as described below.
5. Children’s Privacy
We do not knowingly collect personal information from anyone under the age of 13. If a minor has signed up for our newsletter or participated in youth programming, clinics, lessons, or events, we will immediately take action to remove their data from our records. For youth programs or events, information relating to a child may be provided by or with the authorization of a parent or legal guardian.
6. SMS Opt-In & Communication and Consent
If you choose to opt in to the Ballers SMS Program, you consent to receive recurring text messages from Ballers at the mobile number you provide.
Messages may include club updates, membership information, booking and reservation updates, upcoming programs and events, promotions and special offers, reminders, and other Ballers-related communications.
Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at lfg@ballers-us.com or (267) 761-4288.
7. SMS Privacy & Non-Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors and service providers that support our Services, such as customer service providers, may be permitted as necessary to provide those Services.
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.
8. Cookie & Tracking Technologies
We use cookies and similar technologies to analyze website traffic and user behavior, remember your preferences, improve website functionality and user experience, and measure the effectiveness of our Services.
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about how your information is being handled, feel free to contact us at lfg@ballers-us.com
